24/7 Carrier & Broker Help Desk

How Can We Help You Today?

Dedicated customer support for motor carriers, owner-operators, freight brokers, and logistics teams. Contact us by phone, email, or direct ticket.

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Toll-Free Phone Support

Direct line for load inquiries, billing assistance, and urgent dispatch requests.

+1 (800) 580-3101 ● Available 24/7 / 365
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Direct Email Inquiries

Average response time is under 15 minutes during active freight hours.

support@loadsnexus.com info@shippingwish.com
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Corporate Headquarters

Operated by Shipping Wish LLC, a registered US logistics enterprise.

Shipping Wish LLC
19266 Coastal Hwy
Rehoboth Beach, DE 19971, USA
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Support Hours

Full-service operations, billing, and technical assistance coverage:

Emergency Load Support: 24/7/365
Billing & Subscriptions: Mon–Fri 7am–9pm EST
Broker Verifications: Daily 8am–8pm EST
Direct Help Ticket

Submit a Support or Billing Request

Fill in your details below and a dedicated LoadsNexus support specialist will get back to you promptly.

🔒 Your information is safeguarded in accordance with our Privacy Policy.

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Transparent Subscription & Refund Guarantee

At LoadsNexus, subscriptions are billed seamlessly on a monthly cycle ($19/mo Carrier Solo Pass, $39/mo Team Pass, $69/mo Fleet Pass). You have full freedom to cancel at any time with 1 click from your account profile or by notifying our support team via email at support@loadsnexus.com.

7-Day Money-Back Guarantee: If you are not completely satisfied with your LoadsNexus Carrier Pass within the first 7 days of activation, simply request a refund through this page or by phone, and our billing team will issue a 100% full refund back to your original payment method. Zero hidden fees or cancellation penalties.

Frequently Asked Support Questions

❓ How do I cancel my LoadsNexus monthly Carrier Pass?
You can cancel your subscription at any time without calling. Simply log in to your account, navigate to Billing Settings, and select "Cancel Subscription". You can also email us at support@loadsnexus.com or use the ticket form above. Your access will remain active until the end of your prepaid period with no further charges.
❓ How does payment processing work on LoadsNexus?
All subscription and platform transactions on LoadsNexus are processed through Stripe, Inc., a PCI Service Provider Level 1 certified gateway. We never store or see your raw credit card numbers or banking secrets on our servers.
❓ How can I report a fraudulent load or double-broker?
LoadsNexus operates a zero-tolerance Anti-Double-Brokering Guard. If you encounter any unauthorized re-brokered freight, impersonated broker MC, or fraudulent paperwork, select "Report Double-Brokering" in the ticket form above or call our security desk at +1 (800) 580-3101. We immediately investigate, freeze bad actors, and notify FMCSA.
❓ How do I dispute or update a Days-To-Pay (DTP) score?
Brokers who wish to provide updated payment remittance documentation, surety bond endorsements, or credit references can send verified records to support@loadsnexus.com. Our compliance team audits remittance logs within 24 business hours.